A missing event can have more than one explanation. Access may depend on progression, game version, region or another condition in the event’s own rules. It can also be a technical issue, but that should not be the only assumption.
What the distinction means
Start with the official announcement and look for eligibility language. Compare the exact event name and game edition, then check whether the account meets the stated conditions. Another player’s screenshot establishes what they saw, not what every account is guaranteed to receive.
What to consider before playing
If the conditions appear satisfied, record your app version and player identifier before contacting support through the official channel. Describe what is missing and when you expected it. Avoid spending resources to force an unlock unless the published rules explicitly explain that requirement.
The useful takeaway
A missing event can have more than one explanation. If the conditions appear satisfied, record your app version and player identifier before contacting support through the official channel.